Phone: +64 7 925 9692

Product returns

We are passionate about delivering you an exquisite handmade pendant that will be precious to you now and forever.

Our pendants are hand made to order.  We inspect every item before shipping, to ensure it meets our stringent quality standards.  

All our pendants carry a 12-month guarantee for manufacturing defects.

Because our pendants are customised, we can only accept returns for manufacturing defects.

IF YOU BELIEVE THAT YOUR besotted© PENDANT HAS A MANUFACTURING DEFECT, WE ASK THAT YOU DOWNLOAD AND COMPLETE OUR RETURNS FORM, AND SEND THIS TO US, ALONG WITH AN IMAGE OF THE MANUFACTURING DEFECT, TO returns@besotted.co.nz.

Please ensure that you have received a response PRIOR to returning your pendant to us.

We will review your claim and if we determine that it is valid under our warranty, we will provide you with a return reference number and a return shipping address. Once we have received your defective pendant, we will arrange for either a refund of the purchase price or a replacement.

Taxes, duties and customs charges

Taxes, duties and customs charges are not refundable. All taxes, duties and customs charges incurred on deliveries outside New Zealand will be your responsibility.

 

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