Phone: +64 7 925 9692

Frequently asked questions

Q. Is besotted® jewellery available in solid gold?

A:  There's something to suit every budget. Our hand-made pendant necklaces are available in ethically-sourced 9ct solid gold, Sterling Silver and our quality gold plating, besotted® Gold Shine.  

Q. Can I purchase more pendants to add to an existing chain?

A: Absolutely!  We understand that you may already own a chain which you would like to add a pendant to, or that you want to buy multiple pendants for one necklace. You can buy besotted® pendants as an individual item, as well as part of a necklace set.  Please note that different grades and quality of metals can affect colour, so there may be a colour variance between a pendant and chain that have been purchased as separate items.

Q. What size are the pendants?

A: Please refer to the size specifications for each product listed in our shop. Our pendants are 16mm in diameter. A beautiful, subtle size that can be worn with other necklaces. Our necklaces are 45cm in length.

Q. Are besotted® pendant necklaces designed to be worn as a keepsake?

A: Absolutely!  We allow for up to two names to be engraved on the back of each pendant.

Q. Does besotted® come with a guarantee?

A: Yes, our products are guaranteed for 12 months for manufacturing defects. Please click below for our care instructions for further details on how to look after your jewellery.  

Q. Can I purchase besotted® as a gift?

A: Absolutely! 

besotted® pendant necklaces are a very special gift for any animal lover. They are also an excellent idea for someone who is tricky to buy for and a thoughtful gift for someone who may recently have lost a pet.

Remember to tell them that their gift is helping animals in need through our besotted® Pet Project charity fund.

Q. Can I share my pet story with besotted®?

A: Yes, we’d love to hear your story. Simply submit your pet story on the Stories page on our website or join our private facebook page and message us. Privacy is paramount to us so be sure to note whether you are happy to share your story and pictures with others.

Remember to tag us in your social media posts to help us grow the charitable fund besotted® Pet Project.

Q. How long will it take for my order to arrive?

A: Because our pendants are hand-made for you, please allow up to 14 working days from your order confirmation for your tag to be created, plus allow for shipping to be added to this. Shipping varies based on destination. For New Zealand deliveries, allow for a further 3-4 working days for shipping, Australia a further 7 days and rest of the world approximately 14 working days from the date of dispatch. Know that we will be working hard behind the scenes to ensure your order arrives as quickly as possible.

Q. How can track my order?

A: Once your order is dispatched, you'll receive an email confirmation detailing your tracking number and instructions as to how to track your parcel. Please note that due to the value of your purchase, all courier shipments require a signature on receipt of delivery, so please be sure to nominate a day-time address that will be attended.

Q. Is besotted® available from retail stores?

A:  We made a deliberate decision, to only sell on-line so that we could afford to make material financial contributions to animal charities in need. Please note that we are real people, available for any questions you may have and we provide a 12 month warranty against manufacturing defects, as you would expect from any other fine jewellery piece. 

 

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