Phone: +64 7 925 9692

Customer Care

We appreciate that in Life we all have choices. We love that you’ve chosen besotted© to treasure your memories and adventures, now and forever.

In return we promise to give you the very best customer service, every step of the way.

What happens next?

As soon as you’ve completed your online purchase with us, you should have received an email confirmation that your order has been received. Your order is underway!  (Please check your spam or junk mailbox if you haven’t received yours. If it’s still missing, contact us or via our chat function).

Once we have reviewed your order, our New Zealand jeweller will commence handcrafting your pendant and or necklace. 

Each pendant is individually cast and hand-finished to bring out the beauty of the metals you have chosen.

If you have requested customised engraving, your pet’s name tag will be laser-engraved with the details you have provided.

If you wish to have the engraving completed yourself, you can expect a faster delivery turnaround.  We recommend that you use a reputable jeweller for engraving if choosing this option.

After a final quality check, your pendant will be lovingly packed into Palliser Ridge lambs’ wool and our custom box and couriered to the address you have specified.

Your will receive email notification with full track and trace details.

Delivery timeframe

Because your order is handmade, it will take longer than the delivery of a mass-produced item. We promise it will be worth the wait and should we anticipate unusual delays due to high demand you will be notified immediately.

Note: Delivery delays within the receipting country resulting from customs or border delays are outside of our control and are not included in the delivery time estimates.

New Zealand time zone

If you have contacted us and we haven’t responded immediately, please don’t worry. We could be asleep!

New Zealand is beautifully positioned, at the bottom of the Southern Hemisphere. We are the first to see the beginning of each new day. Our time zone is likely to differ from yours and you may have contacted us outside of our office hours. We promise to respond as soon as we are able to.

Because it is all about your fur baby!

You have probably guessed by now that our pets are integral to our besotted© team. We thought it would be fun to have our fur babies engage with yours.

Keep a look out for their regular updates. They’re likely to do a call out when your order is ready to ship.

Become besotted©

Share your besotted© love with us. We’d love to see you wearing your pendant. 

Remember to share us with friends and family so we can all help to grow the besotted© Pet Project Fund helping animal charities doing great work. 


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